How can we help you?


If you need emergency support, want to make a claim or have a query on your policy we want to hear from you.



Emergency Medical Assistance


Customer Support

Medical Screening







In the event of a medical or other emergency

For any other claim

Policy queries or other support

For assistance with medical screening







+44 (0) 330 660 0742

+44 (0) 330 660 0742

+44 (0) 1482 350 175

+44 (0) 330 660 0749









09:00 - 17:00 (Monday to Friday)



09:00 - 17:00 (Monday to Friday)


09:00 - 17:00 (Monday to Friday)







 Your policy provides a dedicated online portal which provides an easy to follow way to log and monitor your non-emergency claim. This can be accessed at and your claim reference will be provided immediately after submission of your claim.

Please do put these details in your phone or keep a note to hand whilst travelling.